Academy of Marketing Studies Journal (Print ISSN: 1095-6298; Online ISSN: 1528-2678)


A Systematic Review on Structure of Hotel Safety and Security Services: Dimensions and Measures

Author(s): Savita, Vinay Rana and Shalini Singh

Safety and security services provided by hotels are grabbing guests' attention due to uncertainties like the COVID-19 pandemic, crime incidents, terrorist attacks, fire incidents, and technological innovations. Through a systematic literature review, this article aims to understand the structure of hotel safety and security (HSS) services for extracting its dimensions. This review consists of research articles published in the last 30 years, i.e., from 1994 to 2023. Articles were searched on Google Scholar with various keywords. A total of 73 no. articles were included in the study based on the PRISMA 2020 statement. Further, these articles were divided into categories according to the safety and security theme discussed in the research, which led to the synthesis of seven dimensions: 1. safety and security infrastructure, 2. Natural disaster and crisis preparedness, 3. Fire safety, 4. Crime and terrorism management, 5. Health and hygiene 6. Innovative technology, 7. Information security. The study adds to the literature by mapping the research studies under various dimensions to understand hotel safety and security structure and identify gaps for future studies. An extensive list of variables under different safety and security dimensions will benefit researchers and academia.

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