Academy of Marketing Studies Journal (Print ISSN: 1095-6298; Online ISSN: 1528-2678)

Abstract

Servant Leadership and Dishonest Behavior among Retail Employees

Author(s): R V L Narayan

Based on social exchange theory, this research introduces a unique model that explores the moderating mediation impact of workplace incivility on the connection between Servant Leadership and dishonest behaviors like theft and deception, specifically through distributive justice. Involving a sample of 310 employees in the retail sector in India, the study reveals that distributive justice acts as a mediator in the association between Servant Leadership and instances of employee theft and deception. This mediated link is influenced by workplace incivility, where a lower level of incivility strengthens the mediated link between Servant Leadership and dishonest behaviors, and conversely. The implications of the study and suggestions for future research are outlined in the paper's conclusion.

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