Author(s): Adrian A. Mabalay
In today’s setting, most local government units are adopting and implementing innovative approaches to tax collection efficiency through convenient and better payment options for taxpayers. This study describes the current situation of real property tax collection in Cainta. It establishes that an automated real property tax collection through information technology is more efficient than the existing tax administration system. This allows citizens to pay their tax dues without proceeding to the city hall, where long lines and miscellaneous costs haunt them. This research found that alternative payment options are more efficient than manual real property tax payments in terms of cost and time. Although these automated systems are not yet widely adopted, this study strongly recommends implementing and adopting an automated tax administration system in Cainta through various payment options, including online payment, mobile money, satellite centers, accredited banks, payment centers, and automated teller machines. It is hoped that this system will help address issues in the existing real property tax system ensuing in a continuous decline in the number of delinquent taxpayers and an increase in Cainta’s tax collection rate.