Author(s): Ahmed Attia
The objective of this study is to test the effect of information system on reverse logistics performance by proposing a research model, to demonstrate the effect of information system on reverse logistics cost and process performance, a conceptual model proposed to illustrate the different hypothesized relationships between the study variables. Different techniques such as factor analysis, correlation analysis, and structural equation modeling were used to verify the validity of the proposed conceptual model and to test the suggested hypotheses, using data collected from 165 companies in the Saudi food industry (representing a response rate of 66.5%).
According to the study’s findings, information systems capability, compatibility and technology are positively affecting the reverse logistics cost and process effectiveness. The needed data to test the hypothesized model has been collected only from the food industry in Saudi Arabia, so the results of the current study can be accepted only to the collected sample. The findings recommend that both information system capability as well as supply information system compatibility will contribute to improve the reverse logistics cost and reverse logistics process effectiveness. In addition, information system technology will help in improving the cost of reverse logistics and the effectiveness of the process.