Author(s): Harvey T. Ong
The use of the Management Information System (MIS) in different top corporations in Metro Manila is to support their daily business transaction. The researcher conducted the study by using the Work-Centered Analysis (WCA) model of Steven Alter to identify the effectiveness and efficiency resulting from MIS use. The main function of WCA analyzes the process of the company from the five necessary components: architecture, performance, infrastructure, content and risks. Results of the study showed that in the home garden industry companies like MMI have tried using MIS and has seen good results, the MIS managed to bring about improvements on the business processes of MMI in terms of customer satisfaction, operational management and financial investment. MIS increased the motivation of the employees as it reduced the burden of the workload. The customers are satisfied with the use of MIS, it also save time and has reduced discrepancies and mistakes caused by human error. The MIS helped the MMI's employees accomplish their tasks quickly and more effectively. On the other hand, their weaknesses are they rely on the MIS heavily in creating the needed outputs of the company, so when the system is down, their business operations are delayed and bottlenecked.