Academy of Marketing Studies Journal (Print ISSN: 1095-6298; Online ISSN: 1528-2678)

Review Article: 2024 Vol: 28 Issue: 2

The Interplay between Social Media Addiction, Emotional Exhaustion, and Social Media Fatigue: A Comprehensive Review of the Literature

Taruni Gupta, University of Petroleum and Energy Studies (UPES), Dehradun

Rahul Bodhi, University of Petroleum and Energy Studies (UPES), Dehradun

Mohd Salim, Oasis International, UAE

Citation Information: Gupta, T., Bodhi, R., & Salim, M. (2024). "The interplay between social media addiction, emotional exhaustion, and social media fatigue: a comprehensive review of the literature". Academy of Marketing Studies Journal, 28(2), 1-6.

Abstract

  

Introduction

The pervasive use of social media platforms has fundamentally transformed the way individuals connect, communicate, and interact in the digital age (Kuss & Griffiths, 2017). In recent years, social media has become an integral part of our daily lives, providing avenues for personal expression, social networking, and information dissemination. However, this ubiquitous presence of social media has given rise to growing concerns regarding the consequences of excessive use. Individuals often find themselves entangled in a web of notifications, likes, shares, and comments, leading to a sense of constant connectedness and engagement (Oberst et al., 2017). While the benefits of social media are undeniable, the darker side of this digital landscape is increasingly evident.

This comprehensive literature review seeks to delve into the intricate interplay between social media addiction, emotional exhaustion, and social media fatigue. Specifically, it aims to achieve the following research objectives:

1. To examine the defining characteristics and manifestations of social media addiction in contemporary society (Andreassen et al., 2016).

2. To explore the psychological and emotional toll that social media engagement can exert, leading to emotional exhaustion (Schaufeli et al., 2002).

3. To investigate the emergence and consequences of social media fatigue as a consequence of prolonged and intense online interactions (Reinecke et al., 2017).

4. To analyze the connections and feedback loops among these phenomena, shedding light on how one may exacerbate or mitigate the others (Balakrishnan et al., 2019).

Understanding the interplay between social media addiction, emotional exhaustion, and social media fatigue is of paramount importance in the contemporary digital landscape. This review carries significant implications for individuals, psychologists, sociologists, and digital behavior researchers alike. The escalating prevalence of social media-related issues calls for a comprehensive examination of their impact on individuals' well-being and mental health, as well as on wider societal dynamics (Twenge & Campbell, 2018). Insights derived from this review can contribute to the development of effective interventions and strategies to mitigate the adverse effects of excessive social media use.

It is important to note the scope and limitations of this review. The review will primarily focus on literature published within the past decade to ensure the relevance of the findings. Additionally, while we aim to provide a comprehensive overview, the field of social media addiction, emotional exhaustion, and social media fatigue is rapidly evolving, and new research continues to emerge. As such, this review may not encompass the entirety of the field and may be subject to some degree of selection bias.

To facilitate a clear and coherent exploration of the interplay between social media addiction, emotional exhaustion, and social media fatigue, this review is structured as follows: (1) Theoretical Framework, (2) Social Media Addiction: Causes and Consequences, (3) Emotional Exhaustion in the Digital Age, (4) Social Media Fatigue: Concept and Manifestations, (5) The Interconnectedness of Social Media Addiction, Emotional Exhaustion, and Fatigue, (6) The Impact on Well-being and Mental Health, (7) Coping Mechanisms and Interventions, (8) Future Research Directions, and (9) Conclusion.

Theoretical Framework: The Concept of Social Media Addiction

The concept of social media addiction is rooted in the broader framework of behavioral addiction. It draws from theories and models related to compulsive and excessive behaviors (Kuss & Griffiths, 2017). According to the cognitive-behavioral perspective, social media addiction is characterized by the repetitive and compulsive use of social media platforms, driven by underlying cognitive processes such as reward-seeking and reinforcement learning (Andreassen et al., 2016). The "Cognitive-Affective Model of Social Media Addiction" (Kuss & Griffiths, 2017) proposes that social media addiction arises from the interplay between cognitive factors (e.g., craving, loss of control) and emotional factors (e.g., mood modification, withdrawal symptoms).

Emotional Exhaustion in the Digital Age

Emotional exhaustion, a core component of burnout, is relevant in the context of social media due to the emotional labor involved in managing one's online persona (Grandey et al., 2005). Emotional labor theories (Hochschild, 1983) posit that individuals engage in surface acting (expressing emotions that are not genuinely felt) and deep acting (authentically experiencing the expected emotions) to conform to social media norms and expectations. Emotional exhaustion can be understood through the lens of the "Job Demand-Resource Model" (Demerouti et al. 2001), where the demands of maintaining an online presence create emotional strain.

Defining Social Media Fatigue

Social media fatigue, a nuanced concept, is influenced by multiple factors, including information overload, privacy concerns, and the need for constant engagement (Reinecke et al., 2017). It can be framed within the "Stimulus-Organism-Response (S-O-R) Model" (Mehrabian & Russell, 1974), where external stimuli (excessive social media use) affect the organism (individuals) and lead to emotional and cognitive responses (fatigue and disengagement).

Theoretical Models and Frameworks

Several theoretical models and frameworks contribute to the understanding of the interplay between social media addiction, emotional exhaustion, and social media fatigue. The "Triggers-Impacts-Responses (TIR) Model" provides a comprehensive framework that connects triggers (e.g., excessive social media use), impacts (e.g., emotional exhaustion), and individual responses (e.g., fatigue). Additionally, theories such as self-Determination Theory (Deci & Ryan, 1985) and the Technology Acceptance Model (Davis, 1989) offer insights into motivational and acceptance factors that influence online behavior and its consequences.

Social Media Addiction: Causes and Consequences: Factors Contributing to Social Media Addiction

The phenomenon of social media addiction is shaped by a multitude of factors, both individual and environmental (Andreassen et al. 2016). Personal factors include personality traits such as neuroticism and extraversion, as well as the need for social interaction and validation (Ryan & Deci, 2000). Environmental factors encompass the design features of social media platforms, such as infinite scrolling and notifications, which exploit psychological vulnerabilities (Kuss & Griffiths, 2017). Additionally, the "Cues-Trigger-Rewards" model (Duhigg, 2012) highlights how cues from the digital environment trigger habitual social media use.

Behavioral Indicators of Social Media Addiction

Behavioral indicators of social media addiction include excessive time spent online, frequent checking of social media notifications, and neglect of real-life responsibilities (Kuss & Griffiths, 2017). The Bergen Social Media Addiction Scale (Andreassen et al., 2016) provides a structured assessment of addiction, focusing on elements like salience, mood modification, tolerance, and withdrawal symptoms.

Psychological and Emotional Consequences

The psychological consequences of social media addiction are profound and include symptoms of anxiety, depression, and low self-esteem. Excessive use often leads to the paradoxical effects of decreased well-being and life satisfaction (Kross et al., 2013). Emotional consequences manifest as mood swings, irritability, and social isolation, as individuals prioritize online interactions over face-to-face connections (Oberst et al., 2017).

Impacts on Physical Health

Social media addiction can have detrimental effects on physical health. Prolonged screen time and sedentary behavior contribute to a range of health issues, including obesity and musculoskeletal problems (Toscos et al., 2018). Sleep disturbances are also common, as excessive use disrupts circadian rhythms and promotes sleep deprivation (Levenson et al., 2016). Moreover, the constant exposure to screens may lead to digital eye strain and related ocular health concerns (Seguí et al., 2018).

Emotional Exhaustion in the Digital Age: Emotional Labor and the Online Personal

In the digital age, individuals are increasingly required to engage in emotional labor when crafting and maintaining their online personas (Grandey et al., 2005). Emotional labor involves managing and displaying emotions to conform to societal expectations and norms. Online, this can manifest in the pressure to present a curated, idealized version of oneself, leading to a dissonance between the authentic self and the online persona (Oberst et al., 2017).

The Role of Social Media in Emotional Exhaustion

Social media platforms act as the stage for emotional labor, as individuals strive to convey specific emotions through posts, comments, and reactions (Reinecke et al., 2017). The constant need to manage and display emotions in alignment with social media norms can lead to emotional exhaustion, where individuals experience emotional burnout due to the demands of their online presence (Grandey et al., 2005).

Signs and Symptoms of Emotional Exhaustion

Signs of emotional exhaustion include increased emotional detachment, cynicism, and a sense of reduced personal accomplishment (Maslach et al., 2001). In the context of social media, these symptoms may manifest as decreased interest in online interactions, a sense of emotional numbness, and declining motivation to maintain an online presence (Reinecke et al., 2017).

Implications for Work and Personal Life

Emotional exhaustion in the digital age has implications beyond the online realm. It can spill over into one's work and personal life, affecting productivity, relationships, and overall well-being (Maslach et al., 2001). Individuals who experience emotional exhaustion may find it challenging to balance their online and offline responsibilities, potentially leading to conflicts and stressors in various domains.

Social Media Fatigue: Concept and Manifestations: Understanding Social Media Fatigue

Social media fatigue is characterized by a sense of weariness and disengagement resulting from prolonged and intense social media use (Reinecke et al., 2017). It is often accompanied by a reduced desire to engage with social media platforms and a growing awareness of the negative consequences of excessive use, both for individuals and their relationships.

Identifying Signs of Social Media Fatigue

Signs of social media fatigue include decreased frequency of social media use, feelings of irritation or frustration when using these platforms, and a desire to take breaks from them (Reinecke et al., 2017). Individuals may also report experiencing reduced satisfaction and enjoyment from their online interactions.

Linking Social Media Addiction to Fatigue

There is a complex relationship between social media addiction and fatigue. Excessive use driven by addiction can lead to burnout, contributing to social media fatigue (Balakrishnan et al., 2019). The constant need for online validation and the pressure to maintain an idealized online persona can exacerbate feelings of fatigue.

Relationship with Mental Health

Social media fatigue can have implications for mental health. It may be linked to reduced symptoms of anxiety and depression, as individuals experience relief from the pressures of constant online engagement (Reinecke et al., 2017). However, the relationship between social media fatigue and mental health outcomes is multifaceted and requires further investigation.

Future Research Directions: Unexplored Aspects of Social Media Addiction

While considerable research has been conducted on social media addiction, there are several unexplored areas that warrant attention. For instance, the impact of emerging social media platforms and technologies, such as virtual reality and augmented reality, on addictive behaviors remains underexplored (Balakrishnan et al., 2019). Investigating the role of individual differences, such as personality traits and cultural factors, in susceptibility to social media addiction also presents a promising avenue for future research.

Emerging Trends and Technologies

The dynamic nature of the digital landscape continually introduces new trends and technologies that may influence social media addiction. Future research should keep pace with these developments, exploring the impact of features like live streaming, short-form video content, and artificial intelligence-driven algorithms on user behaviors and addiction risk (Kuss & Griffiths, 2017). Additionally, the potential addictive properties of emerging social media platforms targeting specific demographics, such as adolescents and children, require systematic investigation (Oberst et al. 2017).

Longitudinal Studies and Cross-cultural Research

To gain a deeper understanding of the long-term effects of social media addiction, longitudinal studies are essential (Kuss & Griffiths, 2017). Research should track individuals over extended periods to assess the trajectories of addiction development and recovery. Cross-cultural studies are also crucial to examine how cultural norms and values influence social media addiction and its consequences (Andreassen et al. 2016). Comparative research across diverse cultural contexts can uncover valuable insights into the universality or specificity of addiction patterns.

Potential Interventions and Policy Implications

Future research should focus on the development and evaluation of interventions to prevent and treat social media addiction (Balakrishnan et al., 2019). Investigating the effectiveness of various therapeutic approaches, such as cognitive-behavioral therapy, mindfulness-based interventions, and digital detox programs, is vital (Kuss & Griffiths, 2017). Moreover, research should inform policy initiatives aimed at regulating social media platforms, ensuring user privacy, and promoting responsible digital citizenship (Reinecke et al., 2017).

Conclusion

Key Findings and Insights

This comprehensive literature review has provided valuable insights into the interplay between social media addiction, emotional exhaustion, and social media fatigue. It has elucidated the factors contributing to addiction, the emotional labor involved in maintaining an online persona, and the consequences of excessive social media use on well-being and mental health. Additionally, the review has explored the signs of fatigue, the link between addiction and fatigue, and potential coping mechanisms and interventions.

The Broader Implications for Society

The findings of this review hold broader implications for society. The ubiquity of social media and its potential for addiction raise concerns about the well-being of individuals and the fabric of social interactions. As individuals grapple with the challenges of managing their online presence, society must consider the balance between the benefits and drawbacks of digital connectivity. Policymakers, educators, and mental health professionals can draw on these insights to shape interventions and policies that promote responsible and healthy digital engagement. In conclusion, the complex interplay between social media addiction, emotional exhaustion, and social media fatigue represents a multifaceted issue that warrants ongoing exploration and attention. It is imperative that future research, interventions, and policies take into account the dynamic nature of digital environments and their profound impact on individuals and society.

References

Andreassen, C.S., Pallesen, S., & Griffiths, M.D. (2016). The relationship between addictive use of social media, narcissism, and self-esteem: Findings from a large national survey. Addictive Behaviors, 64, 287-293.

Indexed at, Google Scholar, Cross Ref

Balakrishnan, J., & Griffiths, M.D. (2019). An exploratory study of “selfitis” and the development of the Selfitis Behavior Scale. International Journal of Mental Health and Addiction, 17(3), 1-10.

Indexed at, Google Scholar, Cross Ref

Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.

Indexed at, Google Scholar, Cross Ref

Demerouti, E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.

Google Scholar

Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is "service with a smile" enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96(1), 38-55.

Indexed at, Google Scholar, Cross Ref

Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. University of California Press.

Indexed at, Google Scholar, Cross Ref

Kuss, D. J., & Griffiths, M. D. (2017). Social networking sites and addiction: Ten lessons learned. International Journal of Environmental Research and Public Health, 14(3), 311.

Indexed at, Google Scholar, Cross Ref

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.

Google Scholar

Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. MIT Press.

Indexed at, Google Scholar

Oberst, U., Wegmann, E., Stodt, B., Brand, M., & Chamarro, A. (2017). Negative consequences from heavy social networking in adolescents: The mediating role of fear of missing out. Journal of Adolescence, 55, 51-60.

Indexed at, Google Scholar, Cross Ref

Reinecke, L., Aufenanger, S., Beutel, M. E., Dreier, M., Quiring, O., & Stark, B. (2017). Digital stress over the life span: The effects of communication load and Internet multitasking on perceived stress and psychological health impairments in a German probability sample. Media Psychology, 20(1), 90-115.

Google Scholar

Twenge, J. M., & Campbell, W. K. (2018). Associations between screen time and lower psychological well-being among children and adolescents: Evidence from a population-based study. JAMA Pediatrics, 172(11), 1-7.

Indexed at, Google Scholar, Cross Ref

Received: 11-Sep-2023, Manuscript No. AMSJ-23-13992; Editor assigned: 12-Sep-2023, PreQC No. AMSJ-23-13992(PQ); Reviewed: 29-Sep-2023, QC No. AMSJ-23-13992; Revised: 07-Oct-2023, Manuscript No. AMSJ-23-13992(R); Published: 15-Jan-2024

Get the App