Author(s): Monika Singh, Abhijeet Singh and Rahul Choudhary
In today’s rapidly evolving higher education landscape, addressing grievances effectively is vital for fostering trust and ensuring stakeholder satisfaction. Institutions are under growing pressure to demonstrate transparency, accountability, and responsiveness, making efficient grievance-resolution systems essential. This study examines the level of satisfaction among stakeholders—including students, faculty, and administrative staff—regarding grievance-handling practices in higher education institutions across Uttar Pradesh. Data were gathered from 300 participants, and regression analysis was employed to interpret findings. Results indicate that most stakeholders are generally satisfied with the existing processes. Factors such as prompt response, clear communication, and fairness in decision-making emerged as key contributors to positive perceptions. Nonetheless, the study highlights certain shortcomings, particularly regarding the accessibility of grievance systems, which point to areas needing improvement. The findings underscore the importance of continuous review and refinement of grievance-handling approaches to align with the changing expectations of diverse stakeholder groups.